Purpose-built for Amazon Connect, Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, WeChat, email, web chat and SMS via a single inbox.
Manage incoming WhatsApp, Facebook Messenger and Twitter direct conversations via a single inbox with Engage, our one-to-one social messaging solution for frontline and operations teams.
Collect real-time customer feedback from within your venue and take immediate action to improve customer experience with our Pulse feedback tool - with up to 280% ROI based on a study by Forrester Consulting.
360º cloud solution that ensures an optimal connectivity experience. In addition to integrating with the PMS, it follows the AAA Radius security protocol, ensuring compliance with the GDPR regulations.
Guest app to access all hotel services transforming the customer journey into a contactless journey. The solution is available in both an app version, customized for the hotel, and a web version, with direct access without downloading by the guest.
Powerful marketing tool, integrable with your PMS, that adapts to any type of hotel through its different levels, personalizing the guest experience, through a wide variety of monetizable content and services.
The easiest, most efficient, and secure solution for the guest to share their content with the TV. ZAFIRO Cast stands out for being the most powerful casting solution on the market thanks to its advanced functionalities: complete personalization of the interface, customizable welcome, integration with PMS, usage statistics or strong protection of the guest information.
Customize your online check-in process, send mass instructions and updates directly to your guests. Create a seamless front desk check-in experience or a self-check-in in your guests' preferred language and messaging app.
Use the power of messaging to create a contactless personalized guest experience, increase your revenue, and boost staff efficiency. Instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger and more in their choice of +100 languages.
Use the OKKAMI hotel software to connect and control the in-room TV. OKKAMI can connect via the APP or in-room tablet.