REZlink Chooses eShare's NetAgent to Support Online Services
St. Petersburg, FL -- REZlink International is adding an on-line customer service chat function called 'Live Agent Chat' to its web site for Payless Car Rental. REZlink chose eShare Communications to host 'Live Agent Chat' because eShare is a leading provider of integrated customer interaction management solutions that provides more than 2,200 business sites with integrated customer interaction solutions. James Tito, President and CEO of eShare Communications, stated, "We are pleased that REZlink International has chosen eShare's NetAgent solution for use on their Website. They join a growing roster of customers across the business spectrum that are turning to eShare's fully integrated solutions to build and enhance long-term relationships with their customers."
REZlink International is an outsource solution for travel industry companies requiring a reservation distribution network that connects them to leisure travelers through a broad range of distribution channels driven by web-based technology. The distribution channels include Internet, Voice and Global Distribution Systems.
REZlink International, established in 1999, is a subsidiary company of Payless Car Rental System, Inc. For more information visit www.rezlink.com.About eShare Communications
Norcross, Georgia-based eShare Communications, Inc. () is a premier provider of integrated customer interaction management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eShare leverages its expertise in Web- based and traditional call center technologies to provide more than 2,200 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications facilitate marketing, sales and service outcomes to optimize customer lifetime value while building brand loyalty. eShare was formed by the September, 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.
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