Frankfurt Airport Conference Center has chosen Amadeus Hospitality IT solutions

Vaterstetten n. Munich | The Airport Conference Center, one of the biggest conference centres at an airport, has opted for Amadeus Hospitality as technology partner. For half a year, Amadeus Conference Management (Hogatex) has been used at the Airport Conference Center (ACC) now. Amadeus Hospitality is the hotel IT unit of Amadeus, the worldwide leading technology partner for the travel and tourism industry.

The Amadeus Hospitality conference management solution actively supports the organisation of all daily event business processes. From conference room reservation as well as setup, seating and catering up to accounting with SAP-R3 – everything is centrally managed.

Speed is the key of the event business. Habip Altiok, ACC Manager, affirms: “Up to 150 telephone calls require a fast response time to grab competitive advantages. Approximately 700 to 800 events take place in our conference centre each month. So we need a fast, safe, flexible and user-friendly IT solution that our team can rely on.”

Amadeus Hospitality already services other airport customers in terms of event business. The hospitality IT specialist does see the point. Habip Altiok says: “70% of our event customers are regular customers. So consultancy efforts are significantly reduced. And being able to handle processes very fast and reliably is very important. Due to the Amadeus solution we have optimised our workflows and so we can do more business.“ The middle-term target of the Airport Conference Center is an increase from actual 9.000 events up to 10.000 events yearly.

The Frankfurt airport is sometimes referred to as ‘throbbing city’. Therefore Habip Altiok comments on the partnership with Amadeus: “Amadeus is a technology partner that keeps up with our speed and provides innovation speed as well as professionalism. So we are ready for the future.“

Stefan Bezold, Sales Director Germany & Austria, about the signing of the contract: “We have convinced the customer that we can provide more ‘value for money’ - with a continuously enhanced event management solution that is setting new standards in this business.“

About the Airport Conference Center of Fraport AG |
The Airport Conference Center (ACC) has been in business since 1988. Today the ACC offers 39 pleasing rooms with optionally bookable technical equipment for presentation. Depending on individual requirements and occasions, guests can rent rooms from 14 up to 247 sqm. The Airport Conference Center works like every other conference centre except for a special feature: the spaces can be rented by the hour. So the ACC team can currently and flexibly respond to inquiries. The customer can choose various services and only has to pay the selected ones. People appreciate this modularity with its transparency in price. This is how the ACC obviously stands out from usual conference hotels that offer complete packages only.

In addition to renting spaces, ACC customers can also order culinary delicacies. Due to the cooperation with Steigenberger they can choose the very best – from a bracing breakfast as well as finger food up to an international buffet.

The ACC´s client base is served by a customer-oriented team consisting of 18 international employees. They attend to 8.500 events p.a. and service 100.000 guests. The sales staff speak English as well as at least one more foreign language, as more and more customers from Europe, USA and Eastern Europe are booking rooms at the ACC.

The ACC is Germany’s top conference centre. Far behind, Munich holds the second position. Even internationally, the ACC has made its mark. Other airports, e.g. Paris, try to benefit from the know-how gained in Frankfurt and ask for advice.

Its location is one of the ACC´s most competitive advantages. It is placed at Germany´s biggest intermodal transport nodes and can thus be easily reached via airplane, train and car.

About Amadeus Hospitality | and
Amadeus Hospitality is the hotel IT business unit of Amadeus, a worldwide leading technology partner for the entire travel and tourism industry. Amadeus Hospitality products are designed to maximise hotel revenue by optimising service and management methods. The company offers solutions covering nearly the complete industry’s software demand: Property Management (PMS), Revenue Management (RMS/Yield), electronic and online distribution systems including hosting via Amadeus data centre, Point of Sale (POS), Back Office (stock and inventory control), Spa & Sport Management and Customer Relationship Management (CRM). The Amadeus Hospitality group services 6,700 customers in more than 75 countries.

About Amadeus |
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.

Amadeus has central sites in Madrid (corporate headquarters & marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires and Bangkok. At market level, Amadeus maintains customer operations in 76 countries covering more than 215 markets. The company is owned by WAM Acquisition, whose shareholders are BC Partners, Cinven, Air France, Iberia and Lufthansa. Amadeus employs nearly 6,700 employees worldwide, representing 95 nationalities. For the full year ended on 31 December, 2005, Amadeus reported revenues of € 2,418.3m.