SOUTHLAKE, Texas | SynXis, the Sabre Holdings (NYSE:TSG) business that provides hotel reservation management, distribution and technology services globally, announced today that Coastal Hotel Group is now using the SynXis Call Center Services, making SynXis its exclusive provider of all distribution channels including GDS, IDS and bookings coming from the property websites.

Coastal Hotels has also recently implemented RedX Property Connect which provides a full 2-way interface with the HIS Epitome Property Management System used at the Inns of Monterey, four distinct properties that have common attributes but vary in ambiance and amenities. This interface improves efficiencies and helps the properties achieve their single distribution strategy with automated reservation delivery, as well as inventory, rates, and restriction (stay controls) uploads.

After just the first month using the SynXis Call Center Services in Southlake, Texas, Coastal Hotels has seen an increase in their call conversions with some properties reporting conversion rates of up to 43%, representing improvements of up to 18%. The SynXis Call Center also takes spa reservations at the Salish Lodge & Spa outside Seattle, WA, where spa reservation conversions have increased as well. The Inns of Monterey used the SynXis Call Center while relocating its reservation department. SynXis is credited with capturing $25,000 each day, for 3 days, which might have otherwise been lost during the move.

“As a longtime SynXis customer we have been impressed by the way SynXis continues to innovate with new products and services based on the needs of the marketplace,” said Ed Schwitzky, Sr. Vice President of Sales and Marketing for Coastal Hotel Group. “Having an integrated call center solution with people that already know our business is extremely valuable,

plus the addition of the 2-way PMS interface with HIS will greatly improve our operational efficiency.”

“We realize our customers have choices with their distribution provider so we are thrilled that Coastal Hotels has selected us to be their exclusive provider for all channels,” said Scott Alvis, President and General Manager for SynXis. “The marketplace can expect us to continue to be the leaders in innovative distribution products and services.”


About SynXis®

SynXis, a Sabre Holdings company, enables hotels to maximize revenue and reduce costs through innovative, market-driven technology combined with outstanding customized support. The RedX™ Distribution Management System, at the solution's core, empowers hotel operators to consolidate and manage hotel inventory from all sources – seamless GDS connectivity, popular Internet travel sites, private-label central reservations systems, and full-service hotel Web sites. It also helps hotels build revenue by enabling them to independently manage each distribution channel from one easy-to-use control center. SynXis operates full-service call centers in North and South America offering private label reservation services to hotels around the world. SynXis is the technology source for more than 8,400 hotels, bed and breakfasts, resorts, and destinations, including, Harrah's, Interstate Hotels & Resorts, Millennium Copthorne, Destination Hotels & Resorts, and Jumeirah Hotels.

SynXis' corporate headquarters is in Southlake, Texas, with offices in Denver, Boston, Amsterdam, and Montevideo. For more information on SynXis and its products, please call +1-682-606-4000, e-mail [email protected], or visit our Web site at .

About Sabre Holdings Corporation
Sabre Holdings connects people with the world’s greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. Sabre Holdings supports travelers, travel agents, corporations, government agencies and travel suppliers through its companies: Travelocity, Sabre Travel Network and Sabre Airline Solutions. Headquartered in Southlake, Texas, the company has approximately 9,000 employees in 45 countries. Full year 2006 revenues totaled $2.8 billion. Sabre Holdings, an S&P 500 company, is traded on the New York Stock Exchange under the symbol TSG. More information is available at .

About Coastal Hotel Group:
Coastal Hotel Group is a privately held, Seattle-based hotel hospitality management company specializing in distinctive luxury hotels, resorts, inns, and lodges. Established in 1987, Coastal Hotel Group has earned a reputation for providing remarkable lodging choices for the discerning traveler. The Coastal collection includes such unique properties as Salish Lodge & Spa outside Seattle, among the World’s Best on the Conde Nast Traveler 2007 Gold List, and the Spindrift Inn in Monterey, named a Readers’ Favorite by American Express’ Departures magazine. For more information, visit or call 206-254-9923.

Carol Levitt
Director, Marketing & Communications