Mark J Heywood is General Manager of the Kowloon Shangri-La Hotel, Hong Kong. Shangri-La Hotels and Resorts currently manages 51 hotels under Shangri-La and Traders brands with a rooms inventory of over 24,000. Shangri-La hotels are five-star deluxe properties featuring extensive luxury facilities and services. Shangri-La hotels are located in Australia, mainland China, Fiji, Hong Kong, Indonesia, India, Malaysia, Philippines, Singapore, Sultanate of Oman, Thailand, Taiwan and the United Arab Emirates. The group has over 40 projects under development in Canada, mainland China, France, India, Japan, Macau, Maldives, Philippines, Qatar, Seychelles, Thailand, United Arab Emirates, United Kingdom and the United States.

Hong Kong-based Shangri-La Hotels and Resorts currently manages 51 hotels under Shangri-La and Traders brands with a rooms inventory of over 24,000. Shangri-La hotels are five-star deluxe properties featuring extensive luxury facilities and services. Shangri-La hotels are located in Australia, mainland China, Fiji, Hong Kong, Indonesia, India, Malaysia, Philippines, Singapore, Sultanate of Oman, Thailand, Taiwan and the United Arab Emirates. The group has over 40 projects under development in Canada, mainland China, France, India, Japan, Macau, Maldives, Philippines, Qatar, Seychelles, Thailand, United Arab Emirates, United Kingdom and the United States. For more information, visit .

Interviewer: Terence Ronson, Managing Director Pertlink. Terence started his career as a Chef, and acquired his wealth of practical experience and knowledge whilst holding various management positions with Hilton International in Asia and at several prestigious hotel establishments in the U.K. After developing a personal interest in computers and technology some twenty years ago, Terence turned his attention on to this exciting and rapidly evolving aspect of the business, working with several prominent IT related companies in the hospitality industry, applying their products and services so as to streamline businesses, improve profitability, differentiate businesses and enhance the guest experience. Click here for more.