MIAMI | It’s vitally important that hotel operators have clear, consistent, and cost-effective communications with everyone in their hotels. For reasons of guest safety as well as guest comfort, a general manager needs to be able to reach any staff member at any time. To better identify between the various communications devices available to hoteliers today, MTech, together with Lodging Hospitality, recently orchestrated a webinar titled: “Innovative Alternatives for Onsite Communications.”

The online forum, which was sponsored by Vocera, Polycom, and Motorola, received rave reviews from 94% of participants who responded to an online post-session survey. To view a recorded copy of the webinar, go to .

“Trying to decipher between the host of wireless device technologies available to hotels today can be a daunting task,” said Luis Segredo, president of MTech, a leader in providing software solutions to help hotels improve communications, increase productivity, and maximize guest satisfaction. “Because technologies are advancing so rapidly in this arena, we felt it was critical to provide a forum that could easily bring together hoteliers and the leading wireless-device experts to discuss what’s currently available and hopefully remove some of the mystery surrounding these solutions.

“We’d like to thank Lodging Hospitality Editor-in-Chief Ed Watkins for sharing our vision for this educational forum and for moderating the discussion,” he said. “We’d also like to thank Polycom, Motorola and Vocera, for sponsoring the event and making themselves so readily available to answer numerous questions posed by those who participated.”

Watkins said Webinar participants included a broad cross-section of the hotel industry. In particular, many of those logged in were executives at large, complex properties that have unique communications needs.

“At one time, hoteliers had to rely on landline phones and radios to communicate internally,” he said. “Radios are expensive, offer no data capabilities and are costly to maintain. Gradually, cell phone and pager technology became prevalent. And while more cost effective than radios, these options are still costly and must rely on available signal strength to operate at maximum efficiency. Hotels need a solution today that is cost-effective and provides instant and constant responsiveness and employee accountability.”

The wireless device technologies provided today by MTech, Polycom (), Motorola, and Vocera represent the industry best-of-breed solutions that provide not only a variety of features and benefits, but are extremely reliable and enjoy superior cost effectiveness, he said.

”Through this Webinar, participants had the opportunity to learn the state of the art in property-level communications without leaving their offices,” Watkins said. “Webcast technology allows attendees to ask pertinent questions of the presenters, and Lodging Hospitality’s unique archiving feature enables participants and those who missed the event to visit the presentations for up to one year following the original broadcast.”

Again, to view the recorded session, go to .

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit .

About Vocera Communications

Vocera Communications provides wireless communications systems enabling instant voice communication among mobile workers to leading institutions and companies requiring enhanced customer service, productivity, and teamwork. The company, with sales offices in the United Kingdom, Canada, and Australia, serves its global customer base from its headquarters in Cupertino, Calif. For more information, please contact the company at 408-790-4100, or visit the Web site at .

About Motorola

Motorola is known around the world for innovation in communications. The company develops technologies, products and services that make mobile experiences possible. Our portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile devices and Bluetooth accessories. Motorola is committed to delivering next generation communication solutions to people, businesses and governments. A Fortune 100 company with global presence and impact, Motorola had sales of US $36.6 billion in 2007. For more information about our company, our people and our innovations, please visit .

Alberto Santana
Director of Sales
(786) 544-1105