Mandarin Oriental Boston
Timing of hotel's opening was tricky | boston.com
Mandarin Oriental manager brings lifetime of experience to post. Guests at the three-week-old Mandarin Oriental, Boston, hotel may admire the bamboo spa floors and ornamental guestroom silks imported from Asia. But what distinguishes this exclusive global brand from the city's other luxury properties - and explains why it charges the highest room rates in the city - is something travelers can't touch: Five-star customer service. The keeper of this culture is general manager Susanne Hatje, who until moving to the Hub held the same position in Hong Kong, at one of Mandarin Oriental's flagship hotels. Hatje spoke with Boston Globe reporter Nicole C. Wong recently about her long history as a hotelier, her decision to leave Asia for the East Coast, and opening the property amid the hospitality industry's tight labor market.