Hospitality Solutions Provider MSI Announces That Superior Service has a New Name, Michael Crain
Leading Customer Service Author Michael Crain Is Hired to Lead Associates and Call Center for the Property Management Software Company
Phoenix, AZ -- MSI (Multi-Systems, Inc.), a hospitality solutions provider with a focus on property management software solutions, is excited to announce the newest member of its executive team - Michael Crain, Vice President of Success.
Michael has spent the past several years providing consultative services to such companies as Marriott, Harley Davidson, Liberty Mutual, Pfizer, US Airways and Chase Bank to name a few. MSI is looking forward to Michael's ability to utilize each of these experiences to guide the property management software company to higher levels of service performance, benefiting all of MSI's clients.
Michael is an accomplished speaker, published author (Beyond the Billboards), and committed proponent of customer service and satisfaction. He further brings to the MSI team organizational leadership and strategic planning as well as demonstrated strengths in the areas of business development, employee satisfaction, improvement planning and execution.
In today's economy, the property management software company understands the importance of partnering with hoteliers who have invested in its hospitality solutions, products, and services. MSI's customer assistance center is here to serve the end user by providing more than a break fix mentality. Michael will grow the team into a greater proactive partner that utilizes the call center data to identify value added solutions, which will support its client's abilities to drive revenue and customer service into their hotel(s).
MSI is committed to hiring industry professionals sharing a common vision for effective hospitality solutions. Over the last year, MSI has added to each department some of the industry's finest human resources. Dedicated to its associates and clients, MSI is determined to provide the industry with leading-edge hospitality solutions as well as superior service. To learn more about the property management software company, please visit .
About Multi-Systems, Inc.
Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately-held providers of fully-integrated property management, sales, marketing and catering, point of sale, web booking, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. For more information on MSI, visit .