The hotel of the future
As hotels reach out to a new generation of travellers, white-glove service is giving way to laid-back welcomes, signature scents and lobbies that serve as hip community hangouts. Janet Forman checks in. With its pulsing streets and wild, cloud-splitting skyline, Shanghai has a reputation as the metropolis on the edge. And walking into the new Park Hyatt hotel here feels like time travel. Through the door at the Shanghai World Financial Center - a 101-storey skyscraper with 20,000 inhabitants - is a nearly empty vestibule: A sole concierge awaits you before a massive abstract mural. From there, it's an ear-popping elevator ride 87 floors up.