UK: Down faces lead to down business | hotelnewsnow.com
In the wake of an undercover study that charged some U.K. hotels with substandard levels of cleanliness comes more bad news for the kingdom’s hospitality industry. The government’s tourism boss is calling out grumpy staff and poor service that’s turning off foreign travelers. “Threadbare towels, a previously owned bar of soap and a grumpy person who says: 'We don't do breakfast before 8 a.m., and we don't do it after 8:12 a.m.'—you don't get a lot of happy customers,” said Christopher Rodrigues, chairman of VisitBritain, in an interview with The Independent.
