All 600 Team Members Key To The Award Winning Service Quality At Millennium Hilton Bangkok
“By valuing, motivating and developing team members, they feel fulfilled and this feeling is then passed onto our guests. When a team member goes out of his or her way to deliver an exceptional, memorable or helpful guest experience, we call this a Hilton Moment. While we recognise and reward our team members for such Hilton Moments, they are often priceless, and exhibit what true hospitality is all about”, said Thomas Hoeborn.
The multi-award winning hotel recognises and rewards the efforts of its 600 team members through specific initiatives that form Hilton’s culture of self development and empowerment. The hotel management embraces a diverse range of programmes from direct communication opportunities between General Manager Thomas Hoeborn and team members of each department, to a monthly celebration day attended by all team members, to a fun-filled away day and annual team building sessions to further develop team member work skills.
“It is absolutely vital at our hotel that regular events and brainstorming meetings are conducted where every hotel member can come together to share ideas and have fun. Whether they are work related or for play, these activities are key platforms to building a single mind for the hotel.”
A core pillar that forms the basis for the hotel’s focus on its team members, ‘The 3 F’s’, encourages the hotel team members to look for Fun, Fulfillment and Future in their careers. Examples include the much-anticipated away day where once a year all hotel team members are taken out off the grounds for a day to have some fun together.
Showing a clear path for career development is also an important part of Millenium Hilton Bangkok’s ability to retain team members in a high turnover industry. Hilton has an online University that offers an e-learning facility where any Hilton team member worldwide can access a range of educational courses such as management skills modules, personal development courses, language learning facilities or financial training. The group also assists young talent to ‘fast track’ their way through to hotel General Management positions through an elevator programme.
Millennium Hilton Bangkok was accorded three highly coveted awards – ‘HAPA Thailand Best Business Hotel’, ‘HAPA Thailand Service Excellence’ and the ‘HAPA Thailand General Manager of the Year’ at the Hospitality Asia Platinum Awards (HAPA) 2008 – 2010.
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About Millennum Hilton Bangkok | The Millennium Hilton Bangkok offers a fresh perspective on life. Spectacularly located on the Chao Phraya River, with sweeping views of Bangkok, this stunning new contemporary hotel is conveniently accessible by road, skytrain or river and is just 45 minutes from Suvarnabhumi Airport. This 32-storey landmark features a broad river frontage, private wharf, cutting-edge spa concept, and chic interiors by BARstudio and tonychi lighting. Attractions like the Grand Palace, the Reclining Buddha and Temple of Dawn are just a short boat ride away.
About Hilton Hotels & Resorts | With more than 500 hotels and resorts on six continents, Hilton continues to be an innovative leader in the full-service hospitality segment and one of the most recognized global names in the industry. Hilton’s belief that Travel Should Take You Places® celebrates a commitment to the guest experience and to the idea that travel can and should be transformative. Hilton’s variety of services, amenities and programs are designed to give guests more choice and control over their stays so they can be at their best, 24/7 whether they travel for business or leisure. Each unique Hilton hotel and resort was designed to reflect the sense of place of its location; each team member chosen to reflect the local culture and community. Start your journey at available in English, Spanish and French.
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