Bilderberg Deepens Partnership with Swisscom
Bilderberg, a leader in the Dutch business and luxury hotel segment, has extended its partnership with Swisscom Hospitality Services. Designed to strengthen Bilderberg's competitive advantage in both the business and the leisure travel market, Swisscom has been chosen to support the group's 20 properties, providing managed services for its guest rooms, meeting rooms, public areas and business centres.
"Swisscom has proven to be the most reliable partner not only by helping us in getting our venues refurbished, but also by refining its Internet services to our guests and by building a comprehensive, Swiss-quality user support", says Erwin Schuring, CFO at Bilderberg. "Leisure guests checking their emails get the same reliable support as corporate clients. Offering consistent quality of service and support in all our venues means a very important service differentiator for us. Moreover, we appreciate the convenience and personalization from the full PMS integration of Swisscom's Internet access service. Finally, we have been very successful in retaining and attracting corporate customers, thanks to Swisscom's reliability as a partner for our meeting room business."
The successful collaboration started in 2004 when Swisscom brought wireless high-speed Internet access services to all Bilderberg venues. It has evolved into a true sharing of resources: Swisscom is now servicing all 20 hotels through a dedicated local account team providing first-hand technical assistance and pro-active Sales support for the group's corporate meeting room business. The new setup enables Bilderberg's banqueting to further market managed Internet service as a unique point of sales while keeping the focus on its own core competencies in the area of hospitality.
"I am very proud to deepen our 5-year long partnership with Bilderberg, a truly outstanding hotel brand with a great service philosophy", comments Leo Brand, CEO of Swisscom Hospitality Services. "Bilderberg and Swisscom share their belief in premium Internet services making a difference both for the guest room and the meeting room business. I am particularly happy to see a modern Internet infrastructure making economic sense for all parties concerned. Our joint investment also paves the way for future innovation at Bilderberg, be it in the arena of guest room entertainment services or the integration of further IP-based applications into Bilderberg's existing Internet infrastructure."
Bilderberg is a Dutch hotel group and disposes of 20 four and five star hotels, 199 meeting rooms and 1'931 hotel rooms. The turnover of the financial year 2007 was 108 million Euros. More than 1'400 employees work at Bilderberg.
About Swisscom Hospitality Services
Swisscom is a leader in IP convergent technology solutions for the global hospitality industry. Leveraging more than 150 years of telecommunications experience, the company provides clients with network-based communication solutions designed to meet their guests' unique service requirements. Swisscom's hotel and guest services are presently available in more than 2'000 partner hotels across Europe and North America, encompassing some 223'000 hotel rooms. Moreover, the company provides customised conference services at more than 10'000 events worldwide every year.
Phone: +46 (0)8 555 685 26
Fax: +46 (0)8 555 685 00