Landmark New York City Hotel Adopts MTech/Digital Radio Integrated System
The world-renowned Carlyle in Manhattan benefiting from new HotSOS cost-reduction tool that streamlines staff communications and services and boosts guest satisfaction
In short, MOTOTRBO™ + HotSOS offers hoteliers and hotel companies the most efficient, cost-effective and comprehensive means available to maximize guest services—and, in turn, guest satisfaction.
Since the integrated solution was announced in June 2008, 15 hotels (from small to large with more than 1,500 rooms) are already benefiting from the MOTOTRBO™ + HotSOS system. Among that increasing number is one of the world’s most well-known luxury hotels: The Carlyle, a New York City landmark.
According to Hikey Arch, The Carlyle’s Director of Information Technology, the MOTOTRBO™ + HotSOS solution has been up and operating since January at the Madison Avenue hotel—and already, he said, the system’s advantages are apparent.
“The system has really automated and streamlined the workflow here,” Arch said. “Our communications is enhanced significantly, which has speeded up service delivery and increased staff productivity. I think the system’s best feature is that it supports a variety of communication devices—two-way radios, Blackberry, PDA and iPhone.”
Arch added that although the MOTOTRBO™ + HotSOS system is new to The Carlyle, the hotel staff has expressed high praise.
“Our staff has been very receptive to the new system—it keeps everyone on the same page in real time,” Arch said. “In my mind, this system is proving to be an efficient and cost-effective way to easily and successfully maximize guest services and, consequently, guest satisfaction.”
“We are extremely pleased that a prestigious property like The Carlyle has chosen to enhance its already outstanding guest services by installing the integrated MOTOTRBO™ + HotSOS,” said MTech co-founder and President Luis Segredo. “When such a fine property chooses our product, it tells us the industry that when it comes to developing solutions for improving guest services, operations and bottom-line results, MTech is unmatched.”
For more information on the MOTORBO™ + HotSOS integration, or on HotSOS and other MTech solutions, visit . To view a webinar explaining how the MOTOTRBO™ integration works, visit this link.
About The Carlyle | A timeless classic, The Carlyle, A Rosewood Hotel, has been called home by leaders in world affairs, business, society, entertainment and the arts since its debut in 1930. It is a true New York landmark — a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. With 187 rooms and suites distributed among the hotel's 60 residential apartments, The Carlyle offers the exclusive ambience of an Upper East Side pied-à-terre. For more information, visit .
About MTech | Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company’s product line features HotSOS (pronounced “hot sauce”), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, visit .
Phone: (305) 256-0429