Cornell Study Says Hotel Managers Worry about Human Resources, Economy
A survey of 243 hotel managers and executives from over
sixty countries identifies continuing concerns with human resources as the most nettlesome issue for the hospitality industry, according to a study issued by Cornell's Center for Hospitality Research. The study, "Key Issues of Concern in the Lodging Industry: What Worries Managers," was conducted by Cathy Enz, the Lewis G. Schaeneman, Jr. Professor of Innovation and Dynamic Management at the Cornell University School of Hotel Administration. As with all Cornell Hospitality Reports, this study is available at no charge at http://www.hotelschool.cornell.edu/research/chr/pubs/reports/2009.html.
Problems with attraction, retention, training and development of the industry's work force were cited by respondents around the world as their number-one concern. Given the tenacity of these issues, Enz suggests that industry leaders should work together to rethink how to handle these never-ending challenges. While respondents noted that economic and environmental issues may be adversely influencing the hospitality industry, many thoughtful managers in this study argued for the importance of building stronger human resource strategies, even in hard times.
Thanks to the support of the Center for Hospitality Research partners listed below, all publications posted on the center's website are available free of charge, at www.chr.cornell.edu.
About the Center for Hospitality Research
The purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.
Center Members: Accenture • Access Point Financial, Inc. • Barclaycard US • Cvent • Davis & Gilbert LLP • Deloitte & Touche USA LLP • DerbySoft • Four Seasons Hotels and Resorts • Fox Rothschild LLP • Hilton Worldwide • Host Hotels & Resorts • Hyatt Hotels Corporation • IDeaS Revenue Solutions • InterContinental Hotels Group • Jumeirah Group • Marriott International • NTT DATA • Preferred Hotels & Resorts • priceline.com • PwC • The Rainmaker Group • RateGain • ReviewPro • Revinate • Sabre Hospitality Solutions • STR • Taj Hotels Resorts and Palaces • Tata Consultancy Services • Wipro EcoEnergy • Wyndham Hotel Group