MTech Continues Customer-Centric Push by Adding Best-of-Breed CRM via Libra OnDemand
New Software as a Service sits on the force.com platform, offering the finest business-analytics tools for Guest Profiling, Loyalty & Rewards, and Sales & Catering
MTech also has become a full-service reseller of Libra OnDemand, so hotels looking to extend usage beyond HotSOS integration or looking for a stand-alone CRM solution can look to MTech to assist.
Libra OnDemand, an independent software vendor based in Celebration, Fla., is the hospitality industry's first on-demand CRM solution built entirely on force.com. Libra OnDemand provides a comprehensive suite of hospitality-specific web-based applications to manage customer relationships, drive loyalty initiatives, focus sales, manage catering events and perform on-demand business analytics.
“Having spent more than 20 years in the hospitality industry, I’ve had the pleasure to know Luis Segredo and watch MTech grow year after year,” said Gregg Hopkins, Libra OnDemand CEO. “I was honored when Luis came to me looking for a best-of-breed CRM solution to enhance HotSOS and help MTech customers better manage their guest-request/response process. Libra OnDemand definitely is the ideal CRM solution for MTech’s diverse hotel, resort and casino portfolio.”
From profile cleansing and centralizing all guest-related information to e-mail marketing to managing customer-related activities, Hopkins said Libra OnDemand quickly will become an indispensible tool for all HotSOS customers. And, because it’s deployed via the Internet, it works from any PC. Information can be accessed from virtually anywhere, upgrades are instant, and reports can be customized for each hotel or multi-property enterprise.
“2009 is a challenging year for many MTech customers,” Segredo said. “We are committed to offering solutions that will help hotels save money while they enhance the guest experience. Our relationship with Libra OnDemand and the offer we are making our customers to give them more value at no additional cost exemplifies this.”
About Libra OnDemand | Libra OnDemand () leverages the power of the world’s most popular on demand application (salesforce.com) to provide a comprehensive suite of customer relationship management (“CRM”), loyalty rewards application, data analytics, sales force automation, and catering & event functionality for the global hospitality industry. A complete set of tools required to manage the most successful hotel and hotel chain sales, marketing and catering operations is available on demand, with zero infrastructure.
About MTech | Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company’s product line features HotSOS (pronounced “hot sauce”), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, visit .
Phone: (305) 256-0429