Qatar’s first Hyatt debuts with TRITON
Doha, Qatar -- Knowcross Solutions announced today that Hyatt Hotels and Resorts first property in Qatar - Grand Hyatt Doha, has installed the leading Guest Service Management System -- TRITON. The latest version of TRITON - 2.5.1, has been empowered with new features and an improved database design.
TRITON provides the hotel staff with a reliable and convenient way to attend to guest requests, complaints and back-of-house jobs. TRITON is helping 250 staff members at the Front Office, Engineering, Housekeeping, Guest Services, Security, F&B, and the IT department to raise service standards and keep up with the ever rising expectations of guests. The hotel has equipped 52 of its staff members with Spectralink Netlink wireless handsets, on which they receive the job orders.
Schedule recurring tasks with 'Call Recurrence'
Grand Hyatt Doha is one of the first few hotels to take advantage of the "Call Recurrence" feature. In an industry like hospitality where the hotels are constantly buzzing with guests and overflowing with staff activities, there are a number of repetitive jobs which demand to be assigned and tracked manually. This in essence means opening a possibility of slip-ups to happen and having to hear from an unhappy and disgruntled guest. The new 'Set and Forget' feature has been aimed to remedy dependencies on such manual processes. Now the staff can schedule recurring jobs on the basis of 'Time Duration' and 'Guest Stays'.
Improved guest services with Alerts and Auto Calls
TRITON has intelligent built in feature to send out automatic Alerts and Auto Calls that link various tasks in a sequence for seamless delivery of services. TRITON interfaces to the hotel's Property Management System - Opera, to pick up the information like – Check-Ins, Check-Outs, Room Moves, and VIP Status.
This feature has been of great use to the hotel staff since they get the alerts the moment information is captured in the PMS. For example, all HODs are informed on their phones as soon as a VIP checks-in or checks-out. This ensures that the hotel follows the "Meet and Greet" standards without depending on the any of the manual practices followed in the industry. In another example a 'room move' activity recorded in the PMS sends out an alert automatically to the housekeeping, laundry, F&B and Engineering, so that they are informed in time and services remain unhampered.
With the help of the "Auto Calls" feature, users can set up automatic registration of jobs on the basis of 'Trigger Defined' events. For instance, when a guest checks out, concurrent jobs are dispatched to staff members of various departments for - luggage handling, checking minibar for consumption, final bill to be prepared, and the room to be cleaned. Carrying out these jobs simultaneously allows the hotel to minimize wait time for guest during his/her checking out and turn around the room faster for the next waiting guest.
Additionally, TRITON allows the supervisors to manually override job assignments to staff, enabling them with better control over daily departmental operations. A job can be re-opened, re-assigned and parked depending upon the need.
Lost and Found Tracking with TRITON
The hotel has devised an innovative use of TRITON by using it to track all the "Lost and Found" items. By doing so it has been ascertained that the manual process, which usually is handled by security, becomes automated and complete accountability is ensured. For logging purposes the Lost and Found items have been broadly categorized as - Perishable, Liquor, Valuable Items and L&F Others. As soon as an item is recorded, TRITON automatically alerts the concerned security staff, who can park this job for a specific duration as per the hotel policy. The jobs are then reviewed after few days and their statuses updated accordingly.
With the help of TRITON Reports module, users can configure 'Lost and Found Reports' for various jobs/departments that can be analyzed regularly. At Grand Hyatt Doha the reports will help in the future to find out the number of items that were returned and disposed.
Commenting on the installation, Savita Yadav, AVP Client Services said "We are delighted with Grand Hyatt Doha's decision to implement TRITON prior to opening its doors to its guests. This not only underlines the confidence that the hotel has shown in our Guest Service Management System, but also indicates to the strong brand reference it has become because of our other Hyatt customers. We are confident that TRITON will not only prove to be instrumental in raising the hotel's service standards but also become the indispensible tool to win back guests."
About Knowcross Solutions
Service, personalization, recognition, efficiency, and zero maintenance problems are the real drivers of revenue and customer loyalty. TRITON, a product of Knowcross, is designed to address the needs of hotel managers who strive to excel in these areas.
TRITON is deployed at leading hotels belonging to Hyatt, Swissôtel, Oberoi, Kempinski, Sofitel and other internationally renowned brands in Asia, Europe, Australia, Middle-East and the Americas.
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