SAS® and IDeaS more valuable than ever in gaming and hospitality
Venetian uses revenue optimization and customer intelligence to improve loyalty and increase profits
Powerful analytics are solving pressing issues
No other vendor offers the depth and breadth of SAS and IDeaS solutions for the hospitality industry. "SAS is the only revenue optimization provider capable of integrating all of the vital demand-producing and controlling areas in advanced revenue optimization and customer intelligence solutions," said Keith Collins, Senior Vice President and Chief Technology Officer at SAS. "Significant benefits came quickly when our two R&D areas began working together to solve the issues facing today's hospitality industry. We are excited about the new analytic solutions that will come from these efforts."
A critical milestone that SAS will achieve this year is the sharing of key information between IDeaS' latest solutions and SAS Customer Intelligence. This information sharing will enable SAS' customers to target their marketing offers and to better manage demand.
Unveiling more of its development road map today, SAS is working to meet customer needs by integrating IDeaS' revenue management capabilities with SAS' customer analytics and campaign management capabilities. This will help customers achieve total enterprise profit optimization – the next generation of revenue optimization solutions.
Hoteliers benefit by focusing on client retention
"The Venetian has already derived substantial benefit from using IDeaS and SAS solutions," said Rom Hendler, VP Strategic Marketing, The Venetian Resort-Hotel-Casino. "It's more important than ever to join customer relationship management and revenue management to maximize profitability. By combining data mining and revenue optimization tools, the software helps the Venetian allocate rooms effectively – based on the potential profitability of each customer and the opportunity cost of the room. Opportunities for further optimization exist and we're looking forward to working with SAS and IDeaS to address those as well."
Hospitality customers have high expectations that must be met in order to maintain their loyalty and satisfaction. It is essential for organizations to maximize the use of customer intelligence. SAS Customer Intelligence provides a comprehensive suite of enterprise marketing solutions to help organizations:
- Enhance the customer experience by gaining customer knowledge and insight and maintaining a continuous customer dialogue.
- Achieve profitable revenue growth through customer value management by retaining profitable customers and acquiring new customers.
- Improve marketing performance and accountability by linking marketing activities and aligning them with overall company goals, while optimizing marketing expenditures.
"Brand-loyal leisure travelers are smart and successful, belong to multiple travel loyalty programs, and enjoy planning and booking travel online. Marketing leadership professionals should focus on retaining current loyal travelers, winning back past loyalists, and creating strong relationships with new travelers..." (How to Regain Travelers' Loyalty, Forrester Research, Inc., December 3, 2008)
SaaS means faster ROI
With IDeaS' Software as a Service (SaaS) delivery, ROI is fast because customers access applications over the Internet, eliminating costs for new hardware and software installation and the need for internal resources to support IT installation. Software upgrades are painless for the customer, as all changes are made by IDeaS in its data center.
Using the SAS Business Analytics Framework as a foundation, SAS offers targeted business solutions that support enterprise intelligence, customer intelligence, financial intelligence, supply chain intelligence and more – as well as turnkey solutions for various vertical markets, such as hospitality and entertainment, financial services, life sciences, healthcare, retail and manufacturing. As IDeaS incorporates such SAS' technology and data from other SAS solutions into its solutions, customers immediately benefit.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.
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With more than 1.6 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS® and with nearly three decades of experience, IDeaS proudly supports over 10,000 clients in 124 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.
IDeaS empowers clients to build and maintain revenue management cultures–from single entities to world-renowned estates–by focusing on a simple promise: Driving Better Revenue.
IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities–not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.