Dutch Association Exec Advises Hoteliers To Avoid Amex Card Use
A senior figure in an association representing Dutch hotels, restaurants and caterers has urged hotel members to encourage guests to avoid paying with American Express cards. Frans Hazen, chairman of the hotels section of Royal Horeca Netherlands, which has 2,000 hotel members, told Dutch newspaper De Telegraaf that Amex's merchant fees are too high. According to Hazen, his members pay an average of 1.5 percent to MasterCard and Visa but 2.95 to 3.85 percent to Amex. As a result, he has suggested member hoteliers ask guests to pay with an alternative card or by cash. "Experience shows that nine times out of 10 they have another credit card with them," said Hazen. Royal Horeca has a diverse range of member hotels, including large properties for international business travelers. A spokesman told EuroBTN it is seeking a meeting with Amex to discuss its grievances about merchant fees.