Luxury Hotel Puente Romano, Marbella selects Quadriga to help provide superior customer service to guests
The world-renowned luxury Puente Romano resort in Marbella, Spain, has installed in all of its 285 guest rooms, Quadriga's leading range of internet and entertainment services, complemented by contemporary LCD screens from Philips. The decision to equip all rooms with an unrivalled range of flexible internet and superb digital-quality entertainment services was driven by the desire to provide a superior guest experience, to promote the hotel brand and to promote enhanced guest satisfaction and loyalty.
Fast and easy access to the Internet was also a key requirement for the Hotel Puente Romano and with Quadriga's Internet World guests with a laptop can now easily access the Internet from their rooms or anywhere in the hotel to check in with the office or surf the web. Those guests without a laptop can also access the Internet via their TV to check out local attractions and facilities.
According to José María Madrid, Hotel Puente Romano's IT Manager 'We were looking for the right partner to help us offer a superior guest experience as well as to promote our brand and our brand values, and we were most impressed by Quadriga's market experience and reputation – especially here in Spain. We now offer our guests an excellent choice of convenient and easy to use services which has created a superb quality guest experience, truly delivering on our brand promise.'
In addition to enhancing their range of guest services, Quadriga's Branding & Promotion Services have enabled the Hotel Puente Romano to promote their brand directly to their guests in the comfort of their own room. Quadriga worked with the hotel to tailor the TV screen design, enabling their prestigious brand to be promoted to guests at every opportunity – a key advantage in today's competitive market place.
According to Liz Moores, Quadriga's Director of Product, "We are delighted to be working with the
Hotel Puente Romano in Marbella and are confident they will benefit from Quadriga's extensive experience in supporting prestigious '5 star' hotel brands, including the provision of an essential range of support services so critical to their business. In addition, with the ability for guests to access both entertainment and internet services for a single preferential price, the Hotel Puente Romano can be confident that both guest satisfaction – and revenue opportunities - are maximised.'
Quadriga Worldwide Limited
+44 (0)7775 904 402
About Quadriga Worldwide Limited
Quadriga is a strategic business partner to many of the world's leading hotels, providing a single complete solution, uniquely combining Internet, Entertainment and Branding & Promotion guest and hotel services. These services are enabled by the proven Genesis technology platform and complemented by the latest flat screen displays and a range of products and services for meeting rooms and public areas, all underpinned by Quadriga's established partner, financing and service capabilities.
Specifically, Quadriga's experience in providing internet solutions to guest rooms for over 10 years, now representing 120,000 installed hotel rooms, ensures Quadriga is well placed to anticipate and respond to guest's changing internet requirements.
In total Quadriga provides services to over 400,000 guest rooms and operates in over 50 countries throughout Europe and the Middle East. As the established market leader, building on 25 years experience dedicated to the hotel sector, Quadriga is proud to work with many of Europe's leading hotel chains, including InterContinental Hotels Group, Accor, Starwood Hotels & Resorts, Marriott International, Hilton, and Sol Melia. For more information visit
Phone: +44 (0)7775 904 402
Fax: +44 (0)1189 033970