Savvy Hoteliers Successfully Implement Proactive Measures
Knowland Survey finds insignificant decrease in business among San Antonio hoteliers, despite intense media coverage of swine flu
Survey questions, put to hotel staff by Knowland Group researchers, show that strong safety measures were implemented almost immediately in area hotels. This has, according to respondents to Knowland’s survey, successfully contained the panic and kept business declines slight. For example, Joseph Pedraza, of the Residence Inn San Antonio North Shore Oak, says that his employees are wearing masks and gloves, while working in rooms. They are also regularly using hand sanitizer. His business has remained stable since the flu outbreak, he adds.
Hotel staff members questioned by the Knowland Group, state that they have been keeping their guests well-informed about exactly what their hotels have been doing to battle the spread of the flu. This has helped counter the media hype about the flu and helped keep bookings steady, they report.
The Knowland Group findings show that other proactive measures taken by the hotels have included screening staff for signs of the illness, carefully tracking visitors from Mexico, adding additional facility cleanings to the hotel’s regular schedule and encouraging guests (both verbally and in writing) to frequently wash their hands and use hand sanitizer.
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