Westin Hotels & Resorts’ Leader Sue Brush to Retire after Storied 30-Year Career [inactive]
Westin Veteran Nancy London Appointed Global Brand Leader
Brush, who during her career visited 300 hotels, 25 countries and 50 hotel openings, was also an active partner to developers and owners, and during her tenure, the Westin brand grew from just over 50 hotels to nearly 170 properties around the world. Westin, considered in the hotel development community as a “category killer” even inspired a brand extension, Element Hotels by Westin, an extended-stay lifestyle brand that drew from Westin’s positioning to help smart, conscious travelers maintain balance away from home. The first Element hotel opened in 2008, and the brand has captured headlines with its eco-chic proposition, sustainable design and LEED-certified mandate for every hotel.
“Sue is an icon in our industry, and deservedly so,” said Frits van Paasschen, President and Chief Executive Officer of Starwood Hotels & Resorts. “It is hard to imagine a more passionate or effective brand ambassador. Sue’s personal touch, open ear and commitment to ensuring, as she would say, ‘that guests leave Westin feeling better than when they arrived’ has helped distinguish Westin from its competitors and made it a top choice for developers, guests and the best and the brightest talent in the hotel industry.”
Brush often drew ideas from her own travel and life experiences. An avid runner and frequent business traveler, she discovered running was an extraordinary way to explore an unfamiliar city. Fittingly, Brush and her team developed runWESTIN: an exclusive program that enables guests to learn about a destination while participating in three-mile morning runs led by a Running Concierge. Additionally, under Brush’s direction, all Westin employees wear “passion” nametags displaying their personal passion next to their name—a move that encourages personalized interaction. Brush has many passions, including fishing and family—both of which she plans to focus on in retirement. She is also known as an enthusiastic listener who frequently gathers ideas from employees and guests. The Heavenly Bath, for example, was born after a Westin associate mailed Brush a photo of a curved shower rod torn from a trade magazine.
“The acquisition of Westin by Starwood in 1995 was the real catalyst that ignited Westin to unprecedented growth and innovation. I was lucky enough to be able to help implement those great ideas,” said Brush. “The corporate and divisional teams inspire me every day and there’s nothing better than visiting our great hotels and watching our associates bring Westin to life for our guests. It’s been a great ride and I wouldn’t change a thing.”
Brush has been recognized by the Advertising Women of New York with a “Changing the Game Award;” been listed among Travel Agent magazine’s “Most Powerful Women in Travel” several times; and named a leading innovator by Lodging Magazine.
“We wish Sue and her family all the very best,” said Phil McAveety, Chief Brand Officer of Starwood Hotels & Resorts. “With Sue’s retirement at year end, we are committed to providing continuity to the Westin brand, and we’re extremely pleased to announce that Nancy London, currently Vice President of Marketing for the Westin Global Brand Team, has been named Westin’s new Vice President and Global Brand Leader.”
London joined Starwood in 2001 and the Westin team in 2004. Her extensive marketing and leadership abilities coupled with her Starwood experience makes her the ideal choice to lead Westin on its evolving journey. Under Brush’s leadership, London directed Westin’s innovative marketing programs and promotions, including the award-winning multi-media “This is How it Should Feel” advertising campaign. She was also instrumental in developing and implementing Westin’s partnerships with United Airlines and Nordstrom stores. Prior to joining Starwood, London held various marketing management positions at International Masters Publishers, Time Inc. and Doubleday Direct.
About Westin Hotels & Resorts
Westin Hotels & Resorts, with 170 hotels and resorts in more than 31 countries and territories, is owned by Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT).
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 960 properties in 97 countries and 145,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, and the recently launched Aloft®, and Element SM. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit .