Four Seasons: The Story of a Business Philosophy
Founder, Chairman and CEO, Isadore Sharp, Pens Memoir Detailing the Rise of the Premiere Hotel Brand Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts has led the travel and tourism industry in hospitality innovation. The brand that has become synonymous with best-in-class quality and service, all began with the personal philosophy and honest work ethic of one man, Isadore Sharp, Founder, Chairman and CEO. Sharp now shares the details of his company's unique strategy and corporate culture in his inspiring business memoir FOUR SEASONS: The Story Of A Business Philosophy.
“Four Seasons today is a brand that people equate with generosity, authentic hospitality, exceptional experiences and the lifelong memories that come with them,” says Sharp. “The business decisions we’ve made over the past five decades ensure that Four Seasons will continue to hold this esteemed position for decades to come.”
It may seem obvious that in the hotel business service is a primary objective, but it is how that service is delivered that sets Four Seasons apart. “One way to characterize Four Seasons service would be to call it mutual respect performed with an attitude of kindness,” says Sharp.
Defining and reinforcing the company culture was one of four key strategic decisions made in the formative years of the company’s history. “This memoir is the story of the people of Four Seasons and of the four strategic decisions made over the years which have made the brand what it is today.”
Born and raised in Toronto, Sharp opened the first Four Seasons as a motor motel in the Canadian city in 1961. Today, the company operates over eighty hotels and resorts around the world. Continually earning top honours on “Best Of” lists and awards worldwide, the company’s iconic properties are some of the most coveted in the world. From Paris to Bali, New York to Seychelles, Hong Kong to Maui, Four Seasons Hotels and Resorts consistently delivers its hallmark service and hospitality through its team of dedicated people.
Now more than ever, Four Seasons continues to draw on its core strengths and grow, with more than forty additional properties currently under development around the globe.
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