Hotels placing room service menus online
Add the room service menu to the list of hotel items collecting dust. A growing number of hotels are using online menus, allowing guests to order via smartphones or laptops. Online menus offer more detailed information about food choices, including photos and daily specials, and allow guests to bypass phone chats with kitchen attendants. For hotels, the new technology means freeing employees from the phones for other chores and creates opportunities for "upselling" with recommendations.