Timeshare and keeping hospitality in the hospitality industry (Part I)
Timeshare is part of the “hospitality industry”. Too often, the emphasis is on the “industry“, and not the “hospitality”. In the past few weeks I’ve had the opportunity to see some extraordinary examples of what it takes to work with tourists, many times when they are not at their best. In several of those cases, it was me who was the troubled, sometimes over-the-top traveler. In my recent column “Timeshare 24: Where is Jack Bauer when things go wrong”, I shared my encounter with two people who put a very good spin on what had been a very trying day til then.