The state of luxury: A special report
By John Walsh | hotelnewsnow.com
In case you didn’t already know, luxury has changed. It’s not what it used to be. It doesn’t mean fancy chandeliers, expensive rugs and exotic food. It does mean personalized service, privacy and human interaction. “The luxury segment is far better defined than 15 years ago,” said Tony Potter, CEO of Corinthia Hotels International. “The customer is more understanding of a five-star property and won’t except just any nice hotel on a beach somewhere.