MICROS Debuts New Groundbreaking Features with OPERA at HITEC
Through seamless integration with MICROS Guest Connection and our premier activities partner, Open Course, the Resort Dashboard within the OPERA Activities Sheduler, provides a central location for hotel agents to schedule guest activities, such as dining reservations, spa appointments, rental items, and golf tee times. From a single screen, you can quickly book a reservation and schedule all activities for a guest. OPERA even provides the flexibility to schedule activities on a per person basis. This allows each activity to be reported against the individual for whom the activity was scheduled rather than linking the activities to the main profile on the reservation. This feature improves guest service by allowing sales agents to immediately identify all family members and view their past activities, which introduces valuable sales opportunities for offering additional activities and services to these repeat customers.
“Texting” is an easy way to send simple written messages to the recipient’s cell phone or PDA. Starting with V5.0.01.02, OPERA has drawn on the speed and directness of texting to simplify hotel operations from within several key areas.
Reservation confirmations can be sent to guests who are on the go. Guest messages such as an urgent phone message or a package arrival can be sent easily. Room queues can be managed through automatic text messages to Housekeeping staff letting them know a guest is in queue for a particular room type and sending a text message to the guest who is relaxing in the lounge to let them know their room is ready.
MICROS will also demonstrate numerous other new OPERA features including the expanded “intelligence” capabilities of the OPERA Revenue Management System (ORMS) and OPERA Business Intelligence (OBI) to help you meet your business goals, including innovative rate shopper integration that enables call center agents or reservation clerks to view the same competitive rates the hotel guest is seeing during the reservation booking process. With more intelligent technology and functionality, each of these applications provides advanced calculations and views of your data, enabling you to easily make the best decisions.
Visit MICROS at booth 518 at the 2009 HITEC Convention which will be held in Anaheim, California June 22 – 25, 2008.
MICROS Systems, Inc. | MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at or send an email to firstname.lastname@example.org.
The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.
Louise J. Casamento
Director Of Marketing
Phone: (443) 285-8144
Fax: (443) 285-8021