Hotels are utilizing the social media channel of Twitter to reinforce their brand image and to communicate directly with their guests. Apart from having a face to face contact with one's customer, no other medium has allowed hotel companies a better one-on-one conduit. While each hotel chain interacts differently with their following, here are the TOP TEN I think are doing the best job in providing customer service, building brand loyalty and engaging their followers with suite tweets.

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Ron Callari
Co-Founder, Chief Marketing Officer
iOptimize Marketing, Inc.