An automatic upgrade to a hotel's executive floor, including free access to its executive lounge, is one of the most cherished benefits of top elite status with large chains such as Hilton and Starwood. So what do you do when it's denied to you? I tried to find the right answer to that question in Bangkok last week, but, of course, it depends on the reason for the denial — perhaps a lounge closure due to renovation or cost-saving by reducing staff — so I wanted to make sure I understood it well before complaining too much and asking for an alternative benefit during my one-night stay.

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