Four Seasons Bumps Ritz As Top Hotel Chain, Survey Says
Who runs the ritziest hotels? It’s not the Ritz, judging from a survey released today. After two years on top, Ritz-Carlton fell to No. 2, behind Four Seasons Hotels and Resorts, in the annual poll, which asked more than 66,000 hotel guests to rate their satisfaction with their stays. Four Seasons customers don’t even mind paying more.