Guest Satisfaction - July 2009 Chatter Guard Benchmark Report Is Released
Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its July 2009 report.
Throughout the month of July, summer vacation travellers maintained the enthusiasm for lodging they displayed in June. With the exception of a few mild declines, U.S. hotels showed no significant reversals of the previous month's gains. On a scale of 1-5, 5 being "fantastic" and 1 being "poor," the average hotel goer reported a slight 2.66% decline in Resultant Quality Score (3.76 to 3.66), a 5.01% decline in Housekeeping (from 3.59 to 3.41), and a 4.38% decline in Staff (3.88 to 3.71). The greatest decline was in the area of value, which dipped 5.88%. Dining and Facilities were more or less consistent, with Dining scores improving from 3.65 to 3.68 (0.82%) and Facilities improving from 4.07 to 4.10 (0.74%). The greatest gains in overall customer satisfaction occurred in Room quality, which increased 1.39% (3.59 to 3.64). Overall, Upscale and Mid-Scale Full Service hotels increased in customer satisfaction from the previous month, while other sections of the hotel industry posted declines.
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About Lodging Interactive
Lodging Interactive is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective Internet Marketing Services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients included branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
The Company offers a number of effective online tools and services: ChatterGuard.com, an online social media monitoring and reputation management system, HuBBub, a fully managed Travel 2.0 Distribution & Marketing service, HotelWebShows, an economical video montage and YouTube distribution service, CommentCards.com, a full-service business-2-consumer comment card service, eProposalSystem.com, an online RFP response system hotel Sales Managers, RFPLink.com, a group RFP lead generation, HotelDirectBook.com, a consumer hotel portal, link2brand.com, personalized URl's for hotels, DiningClick.com, Internet Marketing Services for the restaurant industry, and Spa Interactive, Internet Marketing Services for the health spa industry.
Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA), The California Hotel Association, the Day Spa Association, and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at firstname.lastname@example.org or at 877-291-4411. The company's website is located at .
Vice President, Business Development