Invitation to participate in Survey: Winning Strategies for Upgrading Hospitality Guest Experience
Each survey respondent will receive two complimentary reports ($800 value):
- Final report based on this survey (Publishing in Early October)
- A free offer to download the “Next Generation Hospitality” report immediately upon completion of this survey.
All responses will be analyzed only in aggregate; individual answers are confidential. We appreciate your input!
The guest experience within the hospitality industry is defined as the interaction between customers and staff/technology enablers within the location. These interactions shape the perception the customer has of the organization and is a determining factor in customer loyalty, retention, or attrition. The guest experience, whether at a hotel, motel, resort, casino, or restaurant, begins with reservations, ends with check-out, and encompasses everything in between, including check-in, staff interaction and service, and the overall features and functionality of the location.
All responses will be analyzed only in aggregate; individual answers are confidential. We appreciate your input! Individual responses will be kept strictly confidential and will only be used in aggregate.
Thanks for your time.
Research Associate - Retail, CPG, and Hospitality