The report will allow your organization to benchmark its Guest Experience processes and systems.

Click here to access the survey

Each survey respondent will receive two complimentary reports ($800 value):

  1. Final report based on this survey (Publishing in Early October)
  2. A free offer to download the “Next Generation Hospitality” report immediately upon completion of this survey.

All responses will be analyzed only in aggregate; individual answers are confidential. We appreciate your input!

The guest experience within the hospitality industry is defined as the interaction between customers and staff/technology enablers within the location. These interactions shape the perception the customer has of the organization and is a determining factor in customer loyalty, retention, or attrition. The guest experience, whether at a hotel, motel, resort, casino, or restaurant, begins with reservations, ends with check-out, and encompasses everything in between, including check-in, staff interaction and service, and the overall features and functionality of the location.

All responses will be analyzed only in aggregate; individual answers are confidential. We appreciate your input! Individual responses will be kept strictly confidential and will only be used in aggregate.

Thanks for your time.

Click here to access the survey

Chris Cunnane
Research Associate - Retail, CPG, and Hospitality
617.854.5370
AberdeenGroup