Cornell Hotel Management Study Finds Safety and Security Features Differ by Location, Age, and Price of Hotel
Hotel security article finds that budget-priced, older, and small hotels lack full features
"Hotels, on average, score 60 percent or better on the safety and security features indexes we devised," said Enz, who is the Lewis G. Schaeneman, Jr. Professor of Innovation and Dynamic Management at the Cornell School of Hotel Administration. "Eleven percent of the hotels studied had perfect security scores, while most fared slightly better in safety rankings, with 19 percent having a perfect score."
Enz's hotel management research distinguished safety as meaning protection of a guest's person, while security additionally involves protection of a guest's property. Enz notes that the mere presence of safety and security features does not ensure guest safety, but not having these features makes the matter more challenging.
The safety index includes sprinklers and smoke-free rooms, while the security features involve electronic locks, interior corridors, and an in-room safe. Safety materials, a safety video, and security cameras contributed points to both index scores.
Thanks to the support of the Center for Hospitality Research partners listed below, all publications posted on the center's website are available free of charge, at .
About the Center for Hospitality Research
The purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.
Center Members: Accenture • Access Point Financial, Inc. • Barclaycard US • Cvent • Davis & Gilbert LLP • Deloitte & Touche USA LLP • DerbySoft • Four Seasons Hotels and Resorts • Fox Rothschild LLP • Hilton Worldwide • Host Hotels & Resorts • Hyatt Hotels Corporation • IDeaS Revenue Solutions • InterContinental Hotels Group • Jumeirah Group • Marriott International • NTT DATA • Preferred Hotels & Resorts • priceline.com • PwC • The Rainmaker Group • RateGain • ReviewPro • Revinate • Sabre Hospitality Solutions • STR • Taj Hotels Resorts and Palaces • Tata Consultancy Services • Wipro EcoEnergy • Wyndham Hotel Group