Radisson Orlando Lake Buena Vista FL - While today everyone focuses on hotel room rates, a recent study says guest satisfaction plays major role in the decision to book a hotel or not. Guests will return and stay with their favorite hotels regardless of the room rates. According to a recent study by Harvard business publishing, 65% of customers are looking for "knowledgeable employees", which most defined as able to "answer my questions without putting them on hold, searching for someone, or transferring them." 62% said "being treated like a valued customer" and 54% said "demonstrates desire to meet their needs."

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