HFTP's Annual Convention & Tradeshow Education to Empower Attendees
The three general sessions, presented each morning of the convention by experienced speakers, cover gaining a competitive advantage, maximizing your time and infusing humor into the work environment.
- T. Scott Gross' presentation “Positively Outrageous Service” discusses how to capitalize on new and developing trends; bring out employee creativity when serving customers; hire, train and manage a team to serve outrageously; identify opportunities to serve outrageously; and be thankful for complaints and learn how to handle them.
- Bob Losyk's presentation “How to Manage Your Time When You Wear Too Many Hats” explains how to say no to unimportant activities and projects, and yes to those that result in the greatest payoff.
- Joel Zeff's presentation “The Strength of Laughter: Energizing your Spirit with Humor” explains how to focus on reducing stress, increase creativity and create a renewed passion for your job.
Along with the three general sessions, the convention has concurrent session tracks — club, hotel, general, technology and leadership unlimited — allowing attendees to customize their education to fit their needs. The concurrent education sessions cover topics like maximizing capital expenditures on a tight budget, marketing in a Web 2.0 world, saving money by going green, providing customer service in an organization and more.
Other educational opportunities include exhibitor tutorials, held on the tradeshow floor during tradeshow hours; a new bonus session track, which covers insight into Microsoft's Office Suite; and a behind the scenes tour of the resort, where knowledgeable guides lead tours through various departments of the resort and explains what goes on behind the scenes. Attendance for the special tour is extremely limited, so attendees should RSVP to firstname.lastname@example.org as soon as possible.
For more information about the 2009 HFTP Annual Convention & Tradeshow, and to register, visit the conference web site or contact the HFTP Meetings & Special Events Department at email@example.com , (800) 646-4387 or +1 (512) 249-5333.
HFTP, Austin, Texas, USA and Maastricht, The Netherlands, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities, research and publications to more than 4,800 members globally, including the premiere hospitality technology conference HITEC, founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology --- the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants. For more information, visit
Phone: +1 (512) 249-5333 (Ext 27)
Fax: +1 (512) 249-1533