After two months and more than 50,000 touches, Intelity's Interactive Customer Experience™(ICE), an innovative in-room solution and back-end monitoring system, has proven to be a success story at the Eliot Hotel in Boston. With a customizable, branded interface, Intelity's ICE allows hotel guests to arrange all services instantly via a touch screen from the lobby and their guest room, laptop or mobile device. The 95-room luxury hotel has seen an immediate impact with increased in-room dining check totals, Internet revenue, room service orders, and overall customer satisfaction.

The Eliot Hotel, a historic Boston hotel that was recently named the "No. 1 Small City Hotel in U.S/Canada" by Travel + Leisure's 2009 World's Best Awards, has always prided itself in high-quality guest service. By partnering with Intelity's ICE system, the renowned hotel has now seen a 300 percent return on investment with an average of 85 percent of guests using ICE in the short span of two months. The quick turn-around success of the operating system has aided the hotel in all facets of operations, including savings on printing costs, streamlining operations and relocating staff for more efficient service. The Eliot Hotel has also maximized its marketing efforts by delivering daily messages to guests promoting the award winning Clio restaurant and Uni sashimi bar located in the hotel.

To assist guests in maximizing their visits, ICE features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.

"The incredibly positive response we've received from Intelity's ICE has not only afforded our guests an unprecedented way to customize their experience at the Hotel, but also assisted the staff in improving guest service," raves Pascale Schlaefli, General Manager at The Eliot Hotel in Boston. "We are excited to see future results from the ICE operating system that in a short time has proven to be one of the best choices in furthering our customer experience."

For a live demo and more information on Intelity's ICE, visit www.intelityice.com. Interested hoteliers and timeshare managers can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information.

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.

Danielle Storm
850-668-2222