Vistera Systems Partners with Avalon Report for Online Guest Review Monitoring
Exciting new partnership allows Vistera Systems to add online traveler reviews and rankings to operational and financial data deliverables for subscribing hotels.
San Diego, CA, and Melrose, MA; Avalon Report Corporation (
In addition to brand and management companies being curious about these reviews, Mr. Garvin indicates Asset Managers are now starting to include traveler reviews as an indicator of the on-property team’s effectiveness at customer retention. Vistera’s solution to this demand was to partner with Avalon Report. “It makes sense, given the economic climate, that customer retention has become more essential to the financial survival of a property. Traveler reviews provide an uncensored look at a hotel’s share of customer satisfaction,” says Garvin.
“A hotel with a low share of customer satisfaction will eventually yield a low market share,” indicates Maureen Dime of Avalon Report. As evidence, Ms. Dime cites a recent study that concluded, “customer reviews are almost twice as important as brand affiliation to those that read them.”
Vistera’s new partnership with Avalon Report will allow their customers to monitor the warning signs of customer dissatisfaction where it counts the most, on publicly visible sites that directly impact the revenue stream. Avalon Buzz Report’s monitored sites provide a formalized customer satisfaction ranking system allowing all hotels in a competitive set to be compared in the industry’s first Internet Satisfaction Scorecard. Armed with this data, General Managers, brands and Asset Managers can make better decisions about allocation of funds for budgets and asset maintenance.
Vistera Systems chose to augment their industry-leading deliverables with the Avalon Buzz Report© because its advantages make system operation simple for hotels and resorts, including:
- A budget-friendly on-demand technology solution that fits any size hotel
- No installation or special configuration required, allowing hotels be up and running with minimum effort
- Real-time, easy-to-read dashboards providing intuitive analytics for the subscriber and their competitive set, make training and staff transition simple and maximize report use Vistera Systems subscribers interested in learning more about the Avalon Buzz Report© may contact their Vistera representative or visit
About Avalon Report Corporation | Avalon Buzz Report©, the industry’s leader in monitoring online guest reviews and satisfaction ratings, provides the most proven on-demand solution for hotels and resorts. Avalon Buzz Report© tracks influential guest feedback results from the top travel related sites, charting market share of guest satisfaction, competitive set value positioning, user generated feedback and photos. Hotels, from every major brand and independent hotels alike, trust Avalon Buzz Report© to deliver intuitive, real-time, dashboard-driven reports tracking on-line guest experiences that impact their revenue stream. For more information about the Avalon Buzz Report©, visit: . Follow Avalon at
About Vistera Systems | Vistera Systems through their flagship VisteraView™ Portal delivers a Web-based business Decision Support service designed specifically for the hotel community, allowing hotel Owners, and Asset Managers unprecedented visibility and access to their consolidated financial and strategic business information. By combining the benefits of user-friendly web access, a centralized database and consolidated reporting and analysis, VisteraView provides you with the first comprehensive view of your multisite portfolios available on-demand. VisteraView empowers you to immediately and dramatically maximize the return on your investment for each property. VisteraView provides your Managers and Analyst with the tools they need to grow the top and bottom line of your hotels by saving time, enhancing communication, making better decisions and improving operations. To learn more, visit: