ICE In-room Solution Offers Meeting Planners Endless Options
Hoteliers now have a competitive advantage in the meetings industry through the guest service, communication and tracking options available in Intelity's Interactive Customer Experience™ (ICE). ICE offers cutting-edge meeting capabilities making it easier than ever for planners to keep in-touch with attendees, provide real-time event updates and track group trends. Endless options await planners as they personalize e-mails and create virtual narrators for their attendees while receiving a notification when each message is read. They can send schedules of daily events and maps to meeting rooms while offering direct marketing messages through ICE. Meeting planners also have access to the back end monitoring information that details specific actions, such as what guests are enjoying on and off property, for use in future event planning.
The extensive capabilities of Intelity's ICE have already proven to be a great triumph at the historic Eliot Hotel in Boston. The renowned hotel has now seen a dramatic lift in revenues and expense reductions with an average of 85 percent of guests using ICE in the short span of two months. The quick turn-around success of the solution has aided the hotel in all facets of operations, from in-room dining to restaurant reservations.
To assist each guest in maximizing their visit, ICE features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
For a live demo and more information on Intelity's ICE, visit www.intelityice.com. Interested hoteliers and timeshare managers can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.