Five insider strategies for avoiding a hotel billing error
The first Dave Howell lives in England, where he works as a manager for an export company. But when he checked into the Denver Marriott City Center in Colorado, he found that the hotel had confused him with another guest that happened to share his name. First, he was issued the keys to a room on the executive floor that was already occupied, presumably by the other Howell. He was reassigned to another room, eventually. When he checked out, he was surprised to discover someone else would cover his stay. "The bill was made out to a David Howell from New York and was to be charged to his American Express card," he recalls.