London’s TripAdvisor #1: the final analysis
In recent articles we’ve looked closely at the Milestone Hotel to analyse how it has managed to become the current number 1 London hotel (at the time of writing) on TripAdvisor. Factors behind its rise include: 1. Its well-executed top 12 Service Standards (shared across the Red Carnation Collection). 2. Its “Tiny Noticeable Touches” – the way staff are empowered to engage with guests and “go the extra mile”. So we’ve already put much of the jigsaw together.