Ring Out the Old, Ring In the New: Regroup, Reinvent, or...POOF!
Luxury Interactive's June 2009 Conference in NYC heard speakers from across the luxury brand spectrum talk about how it's no longer business as usual - but time to regroup and reinvent in order to rebound. One example: Ritz-Carlton lets employees take care of guest problems - even if it costs $2,000. Another: Montage CEO All A- Twitter. This year, in the midst of a luxury letdown, speakers shared ideas on coping and curing. Following are highlights.