When hotel rates drop, service often follows
Travelers have feasted on tasty deals from hotels desperate to fill rooms all year long. But there could be a catch behind that $56-a-night rate for a three-star property in Chicago. Facing record revenue declines, more and more hotels can't make mortgage payments and are in foreclosure or headed that way. For consumers, there's almost no way to know you're booking a stay at a hotel in trouble. Service inevitably suffers when a hotel owner struggles to hold on to each dollar. It might be as inconspicuous as cheaper shampoo or doors shuttered at the restaurant off the lobby.