Amway Grand Plaza Hotel Banks on Volanté POS System for In-House Gift Card/Loyalty Program and More
Volanté Systems, an industry leader in hospitality point of sale systems, and the AAA Four Diamond Amway Grand Plaza Hotel in Grand Rapids, Michigan, have announced their recent partnership in a multi-phase hotel POS system installation.
The Amway Grand Plaza Hotel installation marks the first hotel & convention center for Volanté. Previous clients have included casinos, stadiums, fine dining and casual/quick serve restaurants, pizza chains, universities and theme parks.
The entire system at the Amway Grand Plaza Hotel runs on a Linux platform. Volanté has been built around open standards to keep both costs down and integration seamless.
"Volanté brought a lot to the table as far as what it was offering." Says Todd Krapp, Computer Systems Coordinator for the Amway Grand Plaza Hotel. "Volanté has a lot of integrated features, whereas other POS systems are kind of a la carte, you have to shop around to find another vendor to do something else for you. We were especially intrigued by the integrated gift card/rewards system that Volanté offers. To find a point of sale company that does gift cards is very difficult. We do a lot of gift card business, and to have someone do it out of house, the per-transaction expense becomes quite significant. With Volanté, we can manage everything in-house, control it and maintain it."
"Gift cards have universal appeal regardless of the business," says Annette Ennamorato, Vice President of Sales, Volanté Systems. "Anyone in the hospitality industry will benefit from the customer acquisition and retention that a gift card program can provide."
In addition to gift card/loyalty programs, customer relationship management, and integrated debit and credit capabilities, Volanté offers on-demand, real time access to data, and system reliability through a network of peer-to-peer terminals, a feature that is unique in the point of sale industry.
Peer-to-peer POS technology means that each terminal runs independently from the main server, and in the case of a system crash, each terminal will continue to operate without any loss of data. In regards to Volanté's peer-to-peer component, Krapp mentions, "It certainly gives me peace of mind. I don't know if the Outlet Managers fully comprehend that yet, but as far as the network going down, they're not going to pad and paper in case of a system crash. That's not a problem anymore. With Volanté, we've quite literally moved into the 21st century."
Volanté also offers a full data-reporting suite to aid management in decision-making.
For more information, visit www.volantesystems.com
About Volanté Systems: Since 1993, Volanté Systems has been providing open standards, point of sale solutions to the hospitality industry. Volanté is the perfect software choice for venues requiring a flexible yet comprehensive enterprise POS system solution.
About The Amway Grand Plaza Hotel: Located in downtown Grand Rapids Michigan, The Amway Grand Plaza Hotel is a AAA Four Diamond luxury hotel and host to conventions, meetings, special events and weddings; and home to eleven restaurants and lounges in West Michigan. The Amway Grand Plaza is much more than a hotel. It's a true destination.
Vice President, Sales