Guest Satisfaction - October 2009 Chatter Guard Benchmark Report Is Released
Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its October 2009 report.
October was overall very good for travellers, if their hotel rankings are any indication. While the negative trends of the summer can be seen in some segments of customer reviews, overall the trend was much more encouraging. On a scale of 1-5, 5 being "fantastic" and 1 being "poor," the average lodger reported a 2.24% rise in Resultant Quality Score (3.57 to 3.65), a 7.5% rise in Housekeeping (3.20 to 3.44), an 9.12% improvement in Staff reviews (3.51 to 3.83, the biggest change in the overall rankings), and a 2.55% rise in Value (4.32 to 4.43). The areas of overall decline this month were an imperceptible 0.28% fall in Dining (3.57 to 3.56), a very small 0.51% slip in Facilities ranking (3.92 to 3.90),
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About Lodging Interactive | Lodging Interactive, headquartered in Parsippany, NJ, is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing.
Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA) and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at email@example.com or at 877-291-4411. The company's website is located at www.LodgingInteractive.com.
Vice President, Business Development