Cornell Hospitality Quarterly Article Reports on Differential Management Methods for Full-time and Part-time Workers
High Performance in Hotels Calls for Different Tactics for Different Employee Types
On the other hand, commitment-based HR practices generally worked best with full-time employees. Those practices included investing in employees through careful selection, training, and benefits.
By matching their management techniques with employee type, managers can maintain service excellence in an efficient fashion. The study also found that hospitality organizations tend to have lower staff turnover and higher productivity when the hotel employed a relatively high proportion of full-time employees, particularly in key positions.
Other articles in the November 2009 CQ include a cross-cultural examination of what motivates gamblers in China, France, and the United States, an analysis of the best way to schedule food preparation in a university's contract food-service outlet, and a study of issues concerning hotel managers around the world.
About the Cornell Hospitality Quarterly | The Cornell Hospitality Quarterly (CQ) editorial content is broad and publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. The objective of the CQ is to help all those involved or interested in the hospitality industry to keep up-to-date on the latest research findings and theory development in order to improve business practices and stay informed of successful strategies.
Cornell Hospitality Research Summit (CHRS)
About the Center for Hospitality Research
The purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.
Center Members: Accenture • Access Point Financial, Inc. • Barclaycard US • Cvent • Davis & Gilbert LLP • Deloitte & Touche USA LLP • DerbySoft • Four Seasons Hotels and Resorts • Fox Rothschild LLP • Hilton Worldwide • Host Hotels & Resorts • Hyatt Hotels Corporation • IDeaS Revenue Solutions • InterContinental Hotels Group • Jumeirah Group • Marriott International • NTT DATA • Preferred Hotels & Resorts • priceline.com • PwC • The Rainmaker Group • RateGain • ReviewPro • Revinate • Sabre Hospitality Solutions • STR • Taj Hotels Resorts and Palaces • Tata Consultancy Services • Wipro EcoEnergy • Wyndham Hotel Group