Guest Satisfaction - December 2009 Chatter Guard Benchmark Report Is Released

PARSIPPANY, NJ - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its December 2009 report.

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Last month's holiday traveling season showed hotels a great deal of goodwill, a trend that was repeated in the month of December. While some areas (Mid-Scale Full Service, Extended Stay) had a less cheerful outlook, other sectors of the hospitality industry (Mid-Scale Limited Service) found reason to celebrate. On a scale of 1-5, 5 being "fantastic" and 1 being "poor," the average lodger reported a 0.57% rise in Resultant Quality Score (3.66 to 3.68), a 6.86% rise in Dining (3.50 to 3.74), a 1.49% improvement in Facilities ratings (4.04 to 4.10), and a 4.31% rise in Value (4.18 to 4.36). Staff scores stayed precisely the same at 3.84, while Housekeeping saw a 4.96% decline (3.63 to 3.45) and Rooms fell 4.16% (3.61 to 3.46).

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About Lodging Interactive | Lodging Interactive, headquartered in Parsippany, NJ, is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.


Through itsCoMMingle Social Media Marketing Agencyoperating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing.


Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at[email protected]or at 877-291-4411. The company's website is located atwww.LodgingInteractive.com.