Hotel Leaders Focus on Strategy, Lessons from 2009 | globest.com
-“I am shocked to report that during an industry study, hotels ranked No. 1 in brand disloyalty, while airlines came in second out of 26 industries …” So said moderator Adam Weissenberg, vice chairman and national managing partner of Deloitte & Touche LLP, during his opening remarks in the Hotel Leaders Outlook panel at the Americas Lodging Investment Summit held at the Hilton San Diego Bayfront. Although that report is a bit disconcerting, the industry experts that spoke on the panel managed to focus on the positives: the good things they learned in 2009; and strategies for 2010.
