Industry Update
External Article 9 February 2010

Hotels' new-tech TVs have guests fuming

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usatoday.com

Hotel-room televisions are the "No. 1 pet peeve" of frequent business traveler Chris Byrd. Byrd, who stays about 75 nights a year in hotels, says an increasing number of rooms have new flat-screen, high-definition TV sets. But, he says, the picture quality is often poor. "Many times I've reported problems, and most desk agents have no clue what I'm talking about," says Byrd, a Phoenix-based research associate in the pharmaceutical industry.

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