Industry Update
External Article16 February 2010

Hotel Concierges Are There To Serve

These master problem solvers and ready assistants can hold the key to a successful business trip.

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forbes.com external

While on a 2007 business trip to Nashville, Tenn., Caryn Connor was returning from a late dinner with clients. As the assistant to the VP of her company, she accompanied her boss in the elevator to the fourth floor of the Doubletree Hotel. On the elevator was another couple, both had clearly been drinking but seemed friendly enough. That is, up until the woman was sick all over Connor's boss. It was meant to be an overnight trip and he had packed light--so light that he had only the suit on his back. With only a few hours until the team was set to fly out at 7 a.m., the soiled suit quickly became Connor's problem. Until the professional behind the concierge desk stepped in. "My boss left the suit outside his door, it was picked up and back in his hands by 6 a.m.," she says. "Where he found a dry cleaner open at 3 a.m. in Nashville is beyond me, but I was too grateful to ask questions."

Until the professional behind the concierge desk stepped in. "My boss left the suit outside his door, it was picked up and back in his hands by 6 a.m.," she says. "Where he found a dry cleaner open at 3 a.m. in Nashville is beyond me, but I was too grateful to ask questions."

Read the full article at Forbes

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