Room at The Albus Hotel — Photo by Quadriga
The Albus Hotel — Photo by Quadriga
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The Albus, a four star hotel in Amsterdam has taken the step to move beyond offering just pay TV to its guests by installing Quadriga's guest communications portal Sensiq, and using the TV as a vehicle to improve guest communications and provide potential new revenue streams.

The portal will provide the hotel with a communications channel to push information about the local area - including shopping, culture and entertainment - as well as inform guests about services and special promotions within the hotel across its leisure and dining facilities. As part of this new initiative, the hotel has also updated all 74 rooms with new Philips 32-inch flat screen LCDs, to provide a state of the art system to add to the luxurious feel of the hotel and enhance the overall guest experience.

Taco van der Meer, director of The Albus, comments: "We needed a solution which provided a return on investment and additional revenue generation opportunities. Sensiq offers this capability and much more. The system still allows us to offer a great range of entertainment content, but it also enables us to use it as a true portal to communicate with leisure and business guests, providing additional information to help them make the most of their stay in Amsterdam."

"Quadriga's Sensiq also enables us to promote our hotel services and facilities directly to our guests in their rooms, which provides us with potential new revenue streams." he adds.

Marc Budie, technology director at Quadriga, adds: "We have developed Sensiq to give hoteliers an opportunity to generate additional business value, whilst enhancing communication with guests and bringing relevant information to them. By tailoring the in-room experience to meet the needs of its guests, The Albus is leading the way in using technology to enable the provision of enhanced services and optimise guest satisfaction and loyalty."

About Quadriga

Quadriga is a guest technology managed service provider with 275 employees operating in the key strategic geographies of North America, Europe, the Middle East and Africa, supporting more than 300,000 guest rooms. At Quadriga, our success is driven and underpinned by our ability to react with speed and agility to client and market needs to enable us to truly realise our values of empowerment, trusting partnerships, customer excellence, entrepreneurship and ownership.

Through an ever-growing portfolio of products, services and content, proprietary to Quadriga or via 'best-in-class' partners, Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, global partner.

Quadriga's range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network management, consultancy and delivery services and multimedia content means it can work with its customers to converge today's disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.

As the hospitality sector expands globally, Quadriga's global footprint extends across North America, Europe, the Middle East and Africa. This is being achieved through a combination of Quadriga's own operations and a distribution model into selected countries and territories.

The company will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever evolving customer needs and guest expectations.

For more details on the company visit: www.quadriga.com

Kate Jones
+44 (0)118 988 2992

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