Industry Update
Supplier News 9 August 2010

Beyond the desktop: Amadeus delivers advanced integration and flexibility with Amadeus One technology platform

Unveiled at NBTA, Amadeus open technology “foundation” will enable U.S. corporate travel agencies to connect systems, content, and data across their entire operation

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HOUSTON -- Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, unveiled the latest evolution of its Amadeus One IT portfolio - the Amadeus One open technology platform - at this year's 2010 National Business Travel Association (NBTA) International Conference and Exposition in Houston, August 8-11.


"We are excited to continue executing our Amadeus One vision, first with our next-generation point-of-sale and now evolving into a full, open technology platform," said Vic Pynn, Executive Vice President, who heads up Amadeus' corporate travel IT efforts in the Americas region. "Amadeus One will help U.S. corporate travel agencies bring it all together, on their terms, with their business needs driving the technology."

Taking corporate travel "beyond the desktop," the new Amadeus One technology platform with shared services will allow U.S. corporate travel agencies to regain control of their operations, their data and their processes. With the Amadeus One desktop serving as the entry point, corporate travel agencies will be able to access and utilize the functionality and solutions they need most, from achieving optimal operational efficiency to offering enhanced traveler services.

"Built on our shared transaction framework, Amadeus One isn't a product, but a true integration platform. Amadeus One is the technology framework that will enable full integration of tools and solutions, whether they are the agency's, ours or others'," said Pynn.

The Amadeus One technology platform features:

  • An open, service-oriented architecture which enables seamless integration of an agency's new and existing IT tools and services, whether proprietary, third-party, or Amadeus technology
  • A Web-based agent point-of-sale desktop offering dynamic workflow customization
  • Powerful profile capabilities, tools and integration to offer better customer service
  • An integrated booking file repository that stores all trip-related information in one place
  • A robust rules engine with intuitive agency and customer administration tools to automate workflow tasks and free up time
  • The ability to integrate corporate self-booking tools

The Amadeus One technology platform is also the foundation for the full Amadeus One suite of solutions, which includes the Amadeus One agency desktop, multi-source travel content, seamless mid- and back-office integration capabilities, expert consulting services, and custom IT. This portfolio enables agencies to integrate all of their components so they work together, sharing information throughout the travel transaction lifecycle and beyond. Amadeus One can move an agency's operations to a new level where profiles and booking data are fully structured and stored outside the GDS, creating opportunities for greater efficiencies and increased revenues.

Built using Common Java technology, the platform was designed, developed, and delivered using Agile methodology for speed and flexibility. Amadeus One's open IT architecture enables a strategic, holistic and integrated approach to corporate travel and technology. The Amadeus One portfolio was conceived and built by Amadeus' Boston development team in conjunction with the Chicago-based Amadeus Travel Technology Consulting group.

Initial integration capabilities will be available in conjunction with the U.S. market availability of the Amadeus One desktop in early 2011. The Amadeus One technology platform has already been integrated with other Amadeus IT solutions, including the Amadeus One desktop and Amadeus e-Travel Management corporate self-booking tool. The Amadeus One platform will continue to evolve, and additional integration functionality will be added with a focus on enabling complete integration with Amadeus solutions as well as proprietary and third-party solutions.

For more information on Amadeus IT solutions and services for the corporate travel marketplace, visit, contact [email protected], 1-866-AMADEUS, or an Amadeus sales representative.

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About Amadeus

Amadeus is the leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.

Customer groups include travel providers (e.g. airlines, hotels, rail, car rental, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travelers).

The group operates a transaction-based business model and processed more than 670 million billable travel transactions in 2009.

Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data processing center) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 72 local Amadeus Commercial Organizations covering 195 countries.

Amadeus is listed on the Madrid, Barcelona, Bilbao, and Valencia stock exchanges and trades under the symbol "AMS.MC". For the year ended 31 December 2009, the company reported revenues of EUR 2,461 million and EBITDA of EUR 894 million. The Amadeus group employs over 9,300 employees worldwide, with 123 nationalities represented at the central offices.

To find out more about Amadeus please visit
To visit the Amadeus Investor Relations center please visit

Media inquiries only:

Debbie Iannaci

Director, Public Relations

Amadeus North America

Tel: 305-499-6448

E-mail: [email protected]

Christian Munson

CRT/tanaka for Amadeus North America

Tel: (804) 675-8151

E-mail: [email protected]